Refund & Return Policy

Last updated: 2026
 

1. Our Commitment to You

We want you to be happy with your Bee Scribble Studio order.

If you change your mind, need to return an eligible item or there is a problem with your order, please contact us and we will guide you through the return process.
 

2. 14-Day Change of Mind Returns

For eligible products purchased online, you may tell us that you wish to cancel and return your order within 14 days of receiving it.

For change of mind returns, the customer is responsible for the cost of delivery fee.

Please contact us before sending a return so that we can provide the correct return instructions.
 

3. Condition of Returned Items

For change of mind returns, please return items:

• unworn 

• unwashed

• undamaged

• free from stains, odours, marks or other signs of use

• with original tags and packaging.

If an item has been handled or used beyond what is reasonably necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund to reflect that reduction in value.
 

4. Wrong Size, Colour or Change of Mind

If you ordered the wrong size or colour or simply change your mind, you may return an eligible item within the return period above.

In these circumstances:

You are responsible for the return postage cost.

If you would like a different size, colour or product, the simplest process is usually to return the original item for a refund and place a new order.
 

5. Faulty, Damaged or Incorrect Items

If your order arrives:

• damaged;

• faulty or defective

• different from the item you ordered

• in the wrong size or colour because of our error

Please contact us as soon as possible. Where Bee Scribble Studio is responsible for the problem, you will not be expected to pay for anything.
Depending on the circumstances and your legal rights, we will provide an appropriate replacement, repair or refund.

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6. How to Start a Return

Before returning an item, please email: customersupport@beescribblestudio.com

Please include:

• your order number 

• the item you wish to return

• a brief explanation of your request

• clear photographs if the item is damaged, faulty or incorrect.

We will then provide you with the relevant return instructions. Please do not send a return without contacting us first.
 

7. Return Postage

For change of mind returns, including where the customer selected the wrong size or colour, the customer is responsible for return postage.

For items that are faulty, damaged or incorrectly supplied by Bee Scribble Studio, we will cover reasonable return costs where required.

We recommend using a tracked return service for customer arranged returns.
 

8. Refunds

Once your return has been received, we will assess it and process any refund due.

Where you exercise your legal right to cancel an eligible online order, we will refund the amount required by applicable consumer law.

For a partial return where you keep other items from the same order, the original delivery charge will not normally be refunded unless legally required.

Refunds will be made using your original payment method.

Where applicable, refunds will be processed within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may take additional time to display the refund in your account.
 

10. Orders Cancelled Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

customersupport@beescribblestudio.com

If we are able to stop the order before dispatch, we will cancel it and process the appropriate refund.

If the order has already been dispatched, you can use the return procedure described above.
 

11. Lost or Missing Deliveries

If your order appears to be lost in transit, please contact: customersupport@beescribblestudio.com

We will investigate the delivery and where appropriate, arrange a replacement or refund.
 

12. Returning Your Parcel

When you arrange and pay for a return yourself, we strongly recommend using a tracked postal service and retaining proof of postage.

Please package the item securely to prevent damage during transit.

We cannot normally complete a refund for a return that has not reached us unless suitable evidence of return is available.
 

14. International Customers

Customers outside the United Kingdom may have additional mandatory consumer rights under the laws of their country.

Where applicable law provides rights that cannot legally be restricted by this policy, those rights will continue to apply.
 

15. Contact Us

For questions about returns, refunds, replacements or an existing order, contact: customersupport@beescribblestudio.com

We aim to respond within 24–48 hours.

Bee Scribble Studio